Terms and Conditions
Between the undersigned:
The Company ZEPHIR trading as KEMEO, a simplified joint-stock company (SAS) with a share capital of 129,120 euros, with its registered office at 117 rue de Charenton, 75012 Paris, registered with the Paris Trade and Companies Register under number 808 182 521, represented by Sebastien BLOCHET, Manager, its legal representative currently in office, domiciled in that capacity at the said registered office,
Hereinafter referred to as "the Provider", ON THE ONE HAND,
The company or organization signing this document
Hereinafter referred to as "the Client", ON THE OTHER HAND,
A. Definitions
1. Solutions refers to the operational functions made available to the Client.
2. Data refers to the information, publications and, in general, the data in the Client's database, the use of which is the subject of this contract, which can only be accessed by Users.
3. User refers to a person under the responsibility of the Client (employee, representative, etc.) who has access to the Application Services on their computer under the user license contracted by the Client.
B. Services
1. Support: telephone or online support for "Super Admin" User(s) is provided every business day from 9:30 AM to 1:30 PM and 2:30 PM to 6:00 PM (Paris time).
2. Documentation is available online at https://kammi.fr/aide
3. The Provider grants the Client a personal, non-exclusive, non-transferable right to use the Solutions for the duration of the Contract and worldwide. The Client may only use the Application Services and Solutions in accordance with their needs and documentation. In particular, the license for the Solutions is granted solely for the purpose of enabling the Client to use the Services, to the exclusion of any other purpose.
The right of use means the right to represent and implement the Application Services in accordance with their purpose, in SaaS mode via a connection to an electronic communications network. The Client may under no circumstances make the Solutions available to a third party, and strictly prohibits any other use, including any adaptation, modification, translation, arrangement, distribution, decompilation, without this list being exhaustive.
C. Commitments
This subscription takes effect on the date on which it is accepted and signed.
This contract will be automatically renewed, by application of the principle of tacit renewal, on the anniversary date of the contract unless expressly terminated in accordance with the provisions below.
The very first subscription invoice is sent upon signature of this contract. The invoice will be payable according to the payment method chosen in the contract.
The initial setup invoice is sent upon signature of this contract. The invoice will be payable according to the payment method chosen in the contract.
Upon renewal, the entire annual subscription will be invoiced for a period of 12 months. In case of automatic debit, the subscription will be debited in 12 monthly installments.
There can be no refund of the subscription or setup fee in case of total or partial non-use of the service.
The client has ensured that they have seen in demonstration that the features fully meet their needs. They can, if they wish, have access to a test database to verify this directly outside of the demonstration. Thus, the client cannot terminate the contract early or request a refund if a feature was missing or unsatisfactory. In case of doubt, it is the client's responsibility to detail all desired features so that Kemeo can commit more precisely to full coverage of a feature.
Kemeo regularly evolves its solution. Under no circumstances can a request for evolution constitute a commitment or pretext for not honoring this contract.
Business transfers, company mergers or major changes in the Client's organization or activity are not grounds for early termination.
Kemeo may communicate its development roadmap but it is in no way a commitment.
There is no adjustment of subscription billing in case of creation of new users and/or deactivation of users during the year.
Upon renewal, the number of Users per license may be readjusted according to the Client's needs. By default, it will be based on active Users at the renewal date.
The maximum contractual payment period for invoices is 30 days from receipt of invoice.
The subscription may be terminated as of right by the Client by sending a registered letter with acknowledgment of receipt six weeks before its expiry date to the Provider's registered office address to the attention of the 'Client Termination Service'.
The Client assumes any editorial responsibility for the use of the Application Services. The Client is solely responsible for the quality, lawfulness and relevance of the Data and content transmitted for use of the Application Services. They also guarantee that they hold the intellectual property rights allowing them to use the Data and content. Consequently, the Provider disclaims any responsibility in case of non-compliance of the Data and/or content with laws and regulations, public order or the Client's needs.
The Provider undertakes to correct any anomaly and it is the Client's responsibility to report them by creating a ticket on the platform https://kammi.fr/aide. If the client considers that their use is completely blocked, they must alert the provider by email at: [email protected]. The anomaly must be described in a way that can be reproduced by the Provider's support.
In case of need for data restitution due to termination or other reasons, data can be exported directly through the Kammi interface. Data is kept for 12 months. Under no circumstances will Kemeo provide a single file with all data and any request for help or service may be subject to additional billing.
The provider undertakes to conduct a compliance policy with regulation No. 2016/679 known as GDPR and make a document available to its Client to prove it.
The Paris court will have jurisdiction in case of disputes or disagreements.
D. Warranties
The Client exclusively holds all rights, titles and interests in all Data.
Data and the solution are hosted exclusively in metropolitan France.
If the Data transmitted for use of the Application Services contains personal data, the Client guarantees to the Provider that they have carried out all the obligations incumbent upon them under the French Data Protection Act of January 6, 1978, and that they have informed the natural persons concerned of the use made of said personal data. In this respect, the Client indemnifies the provider against any recourse, complaint or claim from a natural person whose personal data would be reproduced and hosted via the Application Service.
In case of termination of the contractual relationship, whatever the cause, the Provider undertakes to destroy all the Client's application and personnel data.
E. Evolutions
1. Kammi is software in constant improvement and evolution. While the roadmap may be communicated, it does not constitute a commitment from Kemeo nor a valid cause for termination.
Last updated: December 2025